GuidesSupportWallet

Desktop Wallet Troubleshooting

By 25 January 2018 6 Comments

UPDATED MARCH 14 2018

If you are experiencing any king of trouble with your wallet, this is the right place for you.

First, make sure you have the latest version 13.1.14

SYMPTOMS: you have the correct version but it does not syncs or shows No Block Source available.

If the problem persists or it is presenting any other problem like getting stuck or crashing:

  1. Make a backup of your wallet.dat file and place it somewhere safe.
  2. Get your paper wallet for every address.

First, click Receive –> Select address –> Paper Wallet.

Now you will receive your private key. (YOU MUST DO THIS FOR EVERY ADDRESS IF YOU HAVE MORE THAN ONE)

You may now write down and save this private key. DO NOT SHARE IT.

 

  1. Make sure that you made a copy of your wallet.dat in a safe place and you wrote down your private key. This is very important or you may lose your funds.
  2. DO A REINDEX

WINDOWS: instructions here.

MAC: instructions here.

LINUX:

1) Stop ./zoind daemon with:

./zoin-cli stop

2)Wait a couple of seconds

3) Restart the daemon with “– reindex” appended , with no quotes and with 2 dashes

./zoind -daemon –reindex

4) You see the status with:

./zoin-cli getinfo

  1. IF REINDEX does not solve your problem or you are stuck in the splash window, then your blockchain or wallet.dat file might be corrupt. So the best way is to Delete everything in your Zoin folder and IMPORT your private key from your paper wallets.

IMPORTANT: MAKE SURE YOU HAVE YOUR PAPER WALLETS (ONE FOR EACH ADDRESS) BEFORE DELETING EVERYTHING FROM YOUR ZOIN FOLDER.

WINDOWS: write %appdata% in your explorer, find Zoin folder.

MAC: ~/Library/Application Support. Go to finder, then click on GO, hold shift and write ~/Library/Application Support to find Zoin folder (its hidden)

LINUX ~/,zoin

  1. Download and run latest version of Zoin Core, make sure its 13.1.4
  2. You should now import your private key to your new wallet.

First, click Help –> Debug Window –> Console. In the console window, use the importprivkey in the following form:

 

importprivkey YOURPRIVATEKEY

 

  1. Once importing your private key is successful, you can check your old address in your new wallet, and you will see your funds when your wallets is fully synched. It will take around 5 hours to completely synch from block 0. Please be patient.

If you followed this guide, and you are still presenting any kind of issue with your wallet, please join us in Discord under #technical_help.

 

– The Zoin Team

6 Comments

  • Rick says:

    Hi, I am having real trouble trying to get the zoin wallet up and running, I hav got to the stage where it has downloaded the block chain, but there is no instruction on what to do after this, I really want to keep my zoin safe but at this moment in time I do not hav confidence in this wallet, any help with pricise instructions on how to complete this would be great, thank you

    • torrmara says:

      Hello Rick. Please follow the instructions on this guide, each detail counts. If you are not able to solve your problem after following the guide every step at the time, please join Discord and we will help you, keep in mind to state your problem, wallet version, OS and your problem. Thank you.

  • Simon says:

    I’ve downloaded and unzipped the wallet for Linux (I have an Ubuntu 16.04). It results in a file named Zoin Core. Tried traditional methods to install, i.e sudo ./Zoin Core. Output: ./Zoin: command not found Could this be a problem with the file name, i.e the blank space in between? Any suggestions?

  • Renjith says:

    Hi, how can i import my wallet to a new computer ? My old machine was a PC with windows 10 and the new one is a MAC with mac high sierra 10.13.3

  • S Valentijn says:

    I try to make the webwallet or webwallet tor working but both dont get true the 2FA?
    When i register and push the button nothing happens?
    I want to hold my coins in a online wallet but nothing works? Help please.

  • boris says:

    Hello

    I have no block source available message. i did the reindex guide, but it doesn’t work

    Last login: Tue May 1 17:00:16 on ttys000
    iMac-Zyranov:~ zyranovboris$ cd /Applications/zoin-qt.app/Contents/MacOS/
    iMac-Zyranov:MacOS zyranovboris$ ./zoin-qt -reindex
    zoin test new genesis hash: 6283b7fafca969a803f6f539f5e8fb1a4f8a28fc1ec2106ad35b39354a4647e5
    zoin test new hashMerkleRoot hash: 04ff9bc3453a83687a95daf2342eceedac19dd73e356569704533aae02e9d6a9
    0
    00000000 ZOI
    0
    00000000 ZOI
    iMac-Zyranov:MacOS zyranovboris$ cd /Applications/zoin-qt.app/Contents/MacOS/
    iMac-Zyranov:MacOS zyranovboris$ ./zoin-qt -reindex
    zoin test new genesis hash: 6283b7fafca969a803f6f539f5e8fb1a4f8a28fc1ec2106ad35b39354a4647e5
    zoin test new hashMerkleRoot hash: 04ff9bc3453a83687a95daf2342eceedac19dd73e356569704533aae02e9d6a9
    0
    00000000 ZOI
    0
    00000000 ZOI

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